FAQs

What is the cost to use the Healthlink NHI Lookup service?
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The cost of NHI Lookup is included with a HealthLink Messaging System or HealthLink Secure IT Gateway subscription. If you do not use either of these HealthLink Services, you will be charged $15 + GST per month to use the NHI Lookup service.

How do I apply to use the Healthlink NHI Lookup service?
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To apply to use the NHI Lookup Service, please complete the application form.
If you need further help, you can contact our helpdesk on 0800 288 887.

Do I need a digital certificate to access NHI lookup?
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Yes, if you don’t already have a Digital certificate then you will need to apply to the Registration Authority on 0800 117 590.  NHI Lookup cannot be accessed without a digital certificate.