FAQs

Where can I find the HealthLink Messaging Client documentation?
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You can find it all here in our user guide section

How do I uninstall the HealthLink Messaging System software?
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Select from the start menu, HealthLink Client and choose “HealthLink Client Uninstaller”:

How do I get a one time password for installing the HealthLink messaging system?
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If a one time password is required, please contact the HealthLink helpdesk and the team will be able to help.

You can reach the helpdesk by calling 0800 288 887.

How do I cancel an EDI account?
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To cancel your HealthLink Messaging System EDI account, you’ll need to complete an EDI Account Closure Form. Once you’ve completed the form, please scan and email it to helpdesk@healthlink.net

Can I change my EDI address?
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Yes, however to do this, first you will need to cancel your current EDI account and then re-register for a new EDI by clicking on the ‘Sign Up’ link at the top right of this website.

What are the System Requirements for HealthLink messaging System (HMS)?
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Please go to the following links for system requirements for: